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REFUND & WARRANTY
REFUND
At custom365d, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you.
If you just don’t like or want to cancel, Every piece of jewelry we create is 100% custom, which means we can’t take it back and put it in stock for another customer. Because of that, we don’t offer full refund/return or cancellations after you’ve approved your final proposal once start mold. (because all design and 3d mock up, mold and production videos,final videos already sent to you for confirmation)
and For custom designs, Once the design process has started, if you wish to cancel, we cannot issue a full refund because we have already paid the designer to begin creating your custom product. However, we can offer a partial refund of 30%-40% based on the circumstances. （However, if it exceeds one year, we do not offer the service of canceling and refunding the design fee. If you don’t like this custom piece , you can choose to change to other products, but part of the design fee will be deducted. If you don’t want to proceed now, you can contact us to continue when you want to.）
Please contact us by email at support@custom365d.com and we will provide you with instructions on completing your refund.
If your package goes missing during shipping, we are unable to offer a refund or cancel the service, as you have approved all designs and production steps, and our team has completed your piece and shipped it to the correct address you provided.
We will determine the cause of the lost package based on the logistics company’s investigation results and will then decide on a compensation plan and how the responsibility will be shared.
1.5 Years Warranty
1.All items come with a 1.5 years limited warranty against substantive manufacturing defects in materials or workmanship, and normal wear and tear. Customer negligence is not covered. custom365d is not responsible for incidental damage on items. Which means if there is any problem during normal use in 1.5 years of the delivery date, You can ship it back to us we will fix for you (Please contact our Customer service to get the return address)You can email SUPPORT@CUSTOM365D.COM and we will provide you how to ship back.
2. Regarding fading, we only offer one free electroplating service in 1.5 years of the delivery date. If more than one service is needed, we will determine the charge based on the complexity of the custom product. Please contact our customer service for confirmation.
How you will receive refund?
After we submitted refund , we will show you screenshot about it.
If customer paid in PayPal page :
1:If you use PayPal to pay directly, it will be refunded to your PayPal
2:If you use card to pay in PayPal , PayPal will refund to your card
you can check this link about more details:
https://www.paypal.com/us/cshelp/article/where-is-my-refund-help130
If customer paid with credit card or debit card in website :
Our team just submitted refund.
refunds will be transferred to your bank account in three to ten business days, which depends on your bank.
